FAQ’s

How do I book?

You can book here on the website, via email or by phone. Visit the Contact Us page for more details.

Do you require a deposit?

A deposit does not have to be made full payment can be made on delivery. If a deposit is made then it is non-refundable and will be kept as credit for future bookings.

Will you still deliver if it is raining?

Most equipment is still useable in the rain, but we will assess safety on an individual basis depending what ride, inflatable or activity you have. booked

What if I want to cancel and will I still be charged?

We require 7 days notice if you wish to cancel. Any less notice than this you will be charged.

What if it Is windy?

The legal windspeed limit is 24mph including gust, we regularly check the weather and will notify the customer if the speeds are looking high on the day of booking (this is usually done the day before the booking). If the wind speeds remain above this limit we will be forced to cancel.

Is your equipment safe to use?

All our equipment is tested each year and has all been risk assessed including our electrical equipment which has been PAT tested.

How much room do I need?

All our equipment will be assed to make sure it will fit in the area you have suggested, in some cases we can come and inspect the area before the event however we do not do this for castle hire in gardens or halls.

How do I Pay?

We have three payment options which are the following:

Online via PayPal

By card over the phone

Cheque

Bank transfer/Bacs

(All Payments must be paid for before your event unless pre arranged with us prior to you event.)

How much notice do I need to give?

The earlier you can get your equipment booked in the better, we work on a fist come, first served basis, please book early to avoid disappointment. In some cases we may be able to provide a last minute service subject to equipment availability and staff availability.