FAQ’s

How do I book the castle?

You can book here on the website, via email or by phone. Visit the Contact Us page for more details.

Are safety mats provided?

Yes, all the castles come with the right amount of safety mats if you do require more just let us know.

Can I have the castle overnight?

You can hire the castle overnight for an extra £15 meaning we will collect the following morning.

Will you still deliver if it is raining?

Most of our castles come with rain covers and we will set up in the rain. However, our rain covers are designed for light showers/ drizzle if it is heavy rain your castle is not guaranteed to stay dry. We offer a wet weather guarantee and we require just a 24 hour notice if you wish to cancel.

What if I want to cancel and will I still be charged?

We require 24 hours notice if you wish to cancel. Any less notice than this you will be charged.

How long does a day’s hire last?

We drop between 8-11am and collect between 5-8pm. If you wish to have the castle later than 8pm or if you wanted it for a time specific event/ party, then get in contact with us here. contact us

How many children can go on the castle at once?

This all depends on the size of the castle and the age of the children.

Can adults and children go on together?

No. We would not recommend mixing the ages on the castle. It is best to only have children of a similar age and size on the castle. We would recommend hiring a separate bouncy castle for adults.

Is your equipment safe to use?

All our equipment is tested each year and has all been risk assessed including our electrical equipment which has been PAT tested.

How much room do I need for the castle?

You will need the castle size which is mentioned on each castle page. You will also need to allow room for 4ft mats at the front , 2ft at the back for the blower and at least 1ft either side .

Will the castle damage my garden?

The castle should only flatten your grass temporarily however we will need to anchor down the castle into the ground for safety.

How do I Pay?

We have three payment options which are the following:

Cash on delivery (Delivery only not collection)
Online via PayPal
By card over the phone
Please note PayPal and Card payments must be made prior to the day of your booking.

Can I put water on the castle/ slide?

Unfortunately, our rules are no water are to be put on the castles by customers. This can be dangerous and makes the castles heavier to manoeuvre.

We have no back gate can we still have a castle?

This would depend on the size of the castle you are looking for and if it can be brought in through the house.

How much notice do I need to give to book a castle?

You can book anytime however please be aware we are very busy during the summer months so we recommend you book early to avoid disappointment. You can call us on the day as we may still have some availability but this is not guaranteed. If it is less than 48 hours notice you will need to call us to book. contact us

Can I put the castle up indoors?

We do hire our castles out to halls have a look at our venue page to see if the hall is listed on there. If your hall is not listed, then contact us for more information.

What will I need?

We will provide all the equipment we need, all we require from the customer is a 240Volt power socket to plug into. Please be aware we do not use extension leads and will only lead up to 50 metres max anything more than this you will need to hire a generator.